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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Maria was not at all supportive of our process, didn't follow-up timely, didn't check the closing documents sufficiently, and failed to understand our frustrations about being asked for repeated documents or incorrect information. Literally everyone else we spoke to at PennyMac (including people not involved with our loan) were more helpful than Maria.
Better communication. Sometimes unable to get in touch with loan agent, sometimes usure of what documents is requested.
The overall experience was excellent and Noemi was great to work with.
I was well informed every step of loan process. Closing happened in timeframe I was given. My questions were always answered promptly
My refinance with PennyMac/Britnee Valles, was so easy and so well communicated. Britnee told me what exactly would happen and when and everything was explained perfectly. I would recommend PennyMac/Britnee to anyone considering refinancing their home. Love to have great customer service and that is exactly what Britnee provided to me.
Linda was amazing and very professional. Thanks.
Suzanne and the Mac team are great to work with. They answered all my questions promptly and someone was always available to help with the process.
Process was simple and went according to planned timeline.
You got me what I needed next time please say f. H. A or for get it I am senior citizen 66 sure pennymac give me a mortgage that's nice the house is not senior friendly or handle y cap friendly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,128 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.