PENNYMAC

Jonathan H. 

on Birdeye

3 years ago

Great customer service 

Rogers Antoine M. 

on Birdeye

3 years ago

His communication was amazing, and was always willing to go above and beyond to make sure I was very satisfied with the process . 

Burton H. 

on Birdeye

3 years ago

I was told documents were not received but actually documents did not have needed info in them. The wording used to request more info was confusing . 

GLENWOOD H. 

on Birdeye

3 years ago

Everyone was very pleasant n knowledgeable 

ARTHUR L. 

on Birdeye

3 years ago

Tyra was excellent on her part of service but the other responsibilities of the loan officer was poor. Everything that was asked for me, I provided and sent as soon as possible and when it comes to notifying us regarding a changed in closing not communicated until the notary person called and let us know. Anyway, all I can say is that, Tyra was very good on her job responsibilities . To all loan team, you guys need to be on top of your game and communication is very important. 

John Guthrey V. 

on Birdeye

3 years ago

Not getting requested multiple times for same documents. Additionally have option on the website to upload additional documents that might be needed. I knew I would need to upload some later that I did not get request for right away and couldn't upload them. 

Alice Le B. 

on Birdeye

3 years ago

Pleased with the service and the accuracy of the process. 

Daniel B. 

on Birdeye

3 years ago

I appreciate the consistent communication. Being assigned to one person but if unavailable someone else was able to assist me. Overall great experience! 

Norma C. 

on Birdeye

3 years ago

Everyone was very helpful, courteous and professional and returned my calls promptly.