PENNYMAC

William T. 

on Birdeye

3 years ago

Quick, easy process. Thank you 

Chris S. 

on Birdeye

3 years ago

Latrice Autry was very attentive, knowledgeable and patient. I had a great experience with her and would definitely recommend PENNYMAC because of all her help and expertise. Thank you Latrice. 

Laura C. 

on Birdeye

3 years ago

I was very pesty about a title issue that needed resolving, so the team gets kudos for handling so many communications from me about it. 

Nathan K. 

on Birdeye

3 years ago

So many issues. The same documents were requested over and over. No one seemed to communicate with each other, so anytime information was shared with PennyMac, the next day was like dejavu. Grace addressed me by the wrong name numerous times and had to be told each week that the closing date was incorrect. She could not answer any questions that I had after the closing disclosure was sent. I am still waiting for an appraisal deposit refund from PennyMac and it has been over a month. I had a previous mortgage with PennyMac ... read more

Kelly R. 

on Birdeye

3 years ago

We had a hard time getting clear communication, and we had documents that were submitted but not properly filed or lost because they were requested again. We were often uncertain about what was being done in the background and what the timeline was for closing. 

Pamela T. 

on Birdeye

3 years ago

Thanks everyone went above and beyond for us 

Jo J. 

on Birdeye

3 years ago

Me and my wife were handled accurately and quickly 

Geraldine S. 

on Birdeye

3 years ago

The Pennymac portal was easy to use 

Ty J. 

on Birdeye

3 years ago

Clear communication, clear expectation, patience with me (as I am new to many of the concepts and sometimes have to have things explained to me in more than one way and more than one time). Projecting a supportive vibe and making me feel comfortable (I suspect that for most of us, legal documents, and signing papers is scary).