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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was mostly assisted by Susanne. She gave great details and reviewed my application thoroughly.
Jake and Cynthia were incredible. The process was smooth and very clear up until Nancy Alain became involved with my mortgage. I'm extremely disappointed in her disregard to any questions I had and her dismissive behavior towards me throughout the final 2 weeks of my mortgage process. Other than my experiences with Nancy I was highly satisfied with pennymac!
Smooth process
De'Loria was amazing to deal with. She was quick when there was an issue she got it fixed and quickly. While doing the process she remembered even that I was going away for a week and she even asked me about it. That is customer service. She was amazing to work with.
Tracy was amazing and she did great! Other interactions with penny mac were just not there.
everything went well and in a timely manner
for the most part the process went very smoothly
Not Applicable
Eriberto helped fix the issues that the underwriting team couldn’t seem to figure out. He is the reason I did not back out and go with a different lender because he assured me my rate would stay locked and he did everything in his power and ability to move things forward. I cannot express how grateful I am to him for his patience, understanding and ability to stay composed. Not once did he fray from that composure. A true professional and deserves to be recognized for it!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.