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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don’t really have any comments to make. My process was simple and I only received the weekly email updates. There was no other contact needed after my application and documents were submitted
The first person we contacted, Jarrod, was amazing. All other contact was typical and average.
Great great
Super happy, everything went super fast. Love being with PENNYMAC.
I do not even know who Clarissa is? This is my third and last loan with PennyMac. Not sure how your company has the audacity to even ask for a review. Rates were changed, costs were changed without explanation. No follow-up to my emails. Then PennyMac cancels the closing on the date of closing without explanation and fails to tell the notary or I the reason. I still don't know. I am thinking of sending all documentation and email to regulators.
This survey should not reflect Carissa which is why I didn't want to fill it out. She wS great but came at the end. I kept getting told by one person to just ignore request for additional documentation about new credit while others told me I needed it. It was pretty frustrating. I'd get an email every day telling me to complete the wet signature docs that we were supposed to sign at closing. Overall people were very nice but the team didn't seem to agree on what was needed.
It was a very easy process!
Improvements are needed throughout the whole process.
Great people to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.