This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The team was very professional and very helpful. Thank you for making this process easy for me.
Business response:
Hi Jose - Your feedback is greatly appreciated. Thank you for the review.
Please thank Stephanie Mcgrath. She was very helpful and informed me of the options I had to purchase my. I am very grateful for her. Abner
Business response:
Thank you for taking the time to share your experience with us, Abner. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Very positive
Business response:
Hi Lazaro - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Being a senior, I had some difficulty with the uploading/downloading document requirements. My loan officer, Brian Nygen was so patient and calm in walking me through different procedures. I also have high praise for the Help Team. They were great!
Business response:
Thank you for taking the time to share your experience with us, Delane. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I had a wonderful experience. Norma and Justin we’re awesome
Business response:
Hi Jennifer - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
great experience
Business response:
Hi Mary - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I wish there was a way to deduct stars. Pennymac is the worst! Every time I call I speak with someone that does not understand my questions, it seems that theyre outsourced. Im stuck and I do not like the position that Pennymac has put me in. there needs to be more education for the people that answer the phones. I did tell the person that I talked to that if you cannot answer my question I am ok with you transferring me to someone else that can. They said that they could do it, but never did . NOT HAPPY!!!
Business response:
Hi Michele - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Every team member acted very professionally and answered any questions that we had concerning the process. I felt very comfortable speaking with everyone I spoke with and would definitely go with Penny Mac on any other needs that may arise.
Business response:
Hi Agnes - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Grace is one of the greatest person I ever had the pleasure of doing business with She is like a family member always on point and did the job perfect. She ensured they everyone did there job even on Saturday and after hours. She always had time
Business response:
Thank you for taking the time to share your experience with us, Timothy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,683 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.