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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Chantel was thorough and very responsive
Miguel Villalpando helped me to get everything that I needed done on time in a clear and straight forward expedient manner.
It was a very easy process We we’re kept up to date every step of the way. Rokeria was excellent at keeping us informed. If we had questions she would get the answer to us promptly!! Thank you all for all the hard and exceptional work!!
Ease of process. Limited paperwork required. Customer service friendly. We received timely updates on activity of our mortgage processing. Well done.
The weekly review calls were helpful for reducing stress and for being up to date on each step of progress. My questions were answered well.
The overall process was slow
On the plus side PennyMac approved the refinance. After the refinance loan, I have had problems with PennyMac. I can’t get anyone to return calls. My bank requested information from Francesca Hill and she never responded to messages. No, I would never refer anyone to PennyMac.
I would have given Erica a 5 and 10 but the process took very long and the closing $ kept changing, specially the cost from PennyMac, added then removed of the same $number, about 5 times. It was n't Erika's doing, it was another dept and the auto calculation from the software, that was what I was told. However, at the end, the closing cost/credit that was promised to me stayed as promised. For that I gave a 10 for future business and friends referral :)
Process was to expectation and Nathaniel was nice to work with
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.