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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
kelvey gets a 10 out of 10. However, there were so many issues and things that were not shared which caused a lot of panic and confusion coming from the LO. I would say that training is needed with LO who work with buyers, especially in CA. I was very clear that I needed the loan to close within 30 days and it took two months. Then I was very clear about the cost of the loan and those were changed as we went along. There were just too many issues. Kelvey did fill in the gaps. He should get a raise.
The survey says it's for evaluation of Zanetta, but most questions were beyond her control. She was great, but it often took 3, 4 5, tries to get Pennymac to acknowledge documentation we sent several times - that had nothing to do with Zanetta Please make sure this evaluation does not reflect negatively on Zanetta -she was great.
We did not close on time. The paperwork was wrong and not mine.
Being able get in contact with someone a couple of times and a little confusion over the HELC.
Good!!!!!!
The cash at close , was given to me by penny mac at one amount and at closing with the escrow company was twice the amount. We had to postpone it twice and still could not get it resolved.
Thanks for your help Michelle
Overall pretty seamless experience. Just a little over communication with the CLOSING arrangments.
They entire team at PennyMac is great! Despite the volume of business the staff is currently supporting, we appreciated the fact that when our contacts were speaking with us, they did not make us feel rushed nor did they come across as rushed or impatient. Those qualities are pure gold in this industry. THANK YOU !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.