PENNYMAC

Pablo S. 

on Birdeye

3 years ago

kelvey gets a 10 out of 10. However, there were so many issues and things that were not shared which caused a lot of panic and confusion coming from the LO. I would say that training is needed with LO who work with buyers, especially in CA. I was very clear that I needed the loan to close within 30 days and it took two months. Then I was very clear about the cost of the loan and those were changed as we went along. There were just too many issues. Kelvey did fill in the gaps. He should get a raise. 

Donald E. 

on Birdeye

3 years ago

The survey says it's for evaluation of Zanetta, but most questions were beyond her control. She was great, but it often took 3, 4 5, tries to get Pennymac to acknowledge documentation we sent several times - that had nothing to do with Zanetta Please make sure this evaluation does not reflect negatively on Zanetta -she was great. 

Louis D. 

on Birdeye

3 years ago

We did not close on time. The paperwork was wrong and not mine. 

Leonard & Ginger L. 

on Birdeye

3 years ago

Being able get in contact with someone a couple of times and a little confusion over the HELC. 

Richard Edwards I. 

on Birdeye

3 years ago

Good!!!!!! 

Nikhil S. 

on Birdeye

3 years ago

The cash at close , was given to me by penny mac at one amount and at closing with the escrow company was twice the amount. We had to postpone it twice and still could not get it resolved. 

Matthew C. 

on Birdeye

3 years ago

Thanks for your help Michelle 

Randall M. 

on Birdeye

3 years ago

Overall pretty seamless experience. Just a little over communication with the CLOSING arrangments. 

Alexandra G. 

on Birdeye

3 years ago

They entire team at PennyMac is great! Despite the volume of business the staff is currently supporting, we appreciated the fact that when our contacts were speaking with us, they did not make us feel rushed nor did they come across as rushed or impatient. Those qualities are pure gold in this industry. THANK YOU !