PENNYMAC

Clifton O. 

on Birdeye

4 years ago

Process was very smooth. 

Mary T. 

on Birdeye

4 years ago

Monthly payments was changed at the end. 

Shaun W. 

on Birdeye

4 years ago

Lawrence had incredible service. I had many questions and he was able to answer all of them with swiftness, clarity, and transparency. 

Jonathan S. 

on Birdeye

4 years ago

The whole process was smooth from start ti finish. 

Marliza R. 

on Birdeye

4 years ago

The process took over 60 days and a lot of follow up to find out why it was taking so long. The response was always, "we have everything we need from you but have to escalate your file to have some items checked off or removed". The closing date was supposed to be 12/23/21 but we did not close until 1/11/2022 and have yet to receive the settlement cash-out, 4 days later. I had to call to request a manager assist to move my file along. Kelvey Beckcs was great but the negative expereience we had had nothing to do with anything... read more

Nwiahoma G. 

on Birdeye

4 years ago

Everything went as expected. 

Scott F. 

on Birdeye

4 years ago

Not have to do the application 3 times with no Communication the first 2 times from pennymac 

David B. 

on Birdeye

4 years ago

Documents were requested and were sent more than once and I had to get on the phone and ask for someone to take a loser look at these documents to keep from having to send them a 4th time. The information was there but it required y’all taking a second look! Also the originator of our loan made promises of things he said he would reimburse us for and those figures were not clearly marked on our contract! Our notary had to call for an explanation and I still did not see what I was promised! I’m still not sure that I got what... read more

Morgan P. 

on Birdeye

4 years ago

When other team members outside of Michael (loan officer who was great) would call, they did not seem to know all the details or options. It was very alarming and we did not get answers until Michael was able to speak with us.