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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It felt like he process could have been faster. There was a period of time with no updates, just to find out a step on your end hadn't been done yet. Overall it was very impersonal.
When other team members outside of Michael (loan officer who was great) would call, they did not seem to know all the details or options. It was very alarming and we did not get answers until Michael was able to speak with us.
Went smoothly
Great experience. All questions answered and felt that my needs were met.
Quick fantastic service
Very professional and great communication.
Devin was great
Overall, the refinancing experience was exceptional. Everyone took the time to make sure I understood the process that eased my worries. Penny Mac is concerned with customer service and it shows!
Appraisal schedule delays, closing cost estimate changes from initial to final with points ( loan origination costs increased with no explanation and no information)
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.