PENNYMAC

Kathy R. 

on Birdeye

5 years ago

Jesse did a great job, once we finally got to work with him, but we were beyond frustrated by then. We closed three loans with PennyMac, but our home took several more months to finally complete it, even though all the information for all loans was identical. I had to stay in constant communication and follow up for weeks on end before the 1st loan we started with in May finally closed in October. Again, Jesse did great, but if working on more than one loan, it should be done together. 

CEFERINA D. 

on Birdeye

5 years ago

Everyone was professional and nice. Very helpful. 

CHARLIE N. 

on Birdeye

5 years ago

I was well taken care of. Very easy and simple. 

JERRY M. 

on Birdeye

5 years ago

Vonnye Wade did a great job getting all the paper work form me to get the loan processed, the only trouble I had was trying to get ahold of Vonnye. Eric did a great job for me at the start of the process, then Vonnye took over and pushed the paper work threw. I want to thank the hole team. THANKYOU 

TAMMY S. 

on Birdeye

5 years ago

Great experience! Process of applying all the way to closing was made so easy. 

Michelle H. 

on Birdeye

5 years ago

I had trouble e-signing docs, and Danyell Gilbert coordinated fantastic support from the IT Dept. 

JAMES C. 

on Birdeye

5 years ago

Thanks, pls answer questions about amount of money in escrow. 

Cristin H. 

on Birdeye

5 years ago

Very professional. Extremely friendly. Responded quickly to my questions. Made the process easy to understand. Thank you :) 

Alfred Pena J. 

on Birdeye

5 years ago

More timely processing and better updates along the way. More responsiveness to emails and calls. I have a request I’m at this moment for a letter and I have asked for the status and still no reply or response. Unacceptable to me as a PennyMac customer who has never been late on payments and have paid you thousands.