PENNYMAC

Alfred Pena J. 

on Birdeye

5 years ago

More timely processing and better updates along the way. More responsiveness to emails and calls. I have a request I’m at this moment for a letter and I have asked for the status and still no reply or response. Unacceptable to me as a PennyMac customer who has never been late on payments and have paid you thousands. 

Stephen S. 

on Birdeye

5 years ago

Communication was not. I had questions and tried to talk to a person but never was able to get a hold of anyone. Really, the only mode of consistent communication was email. I’m sure interest rates were the driver of all this but still, I was not thrilled with everything. 

Carole C. 

on Birdeye

5 years ago

process went smoothly 

Arnetia D. 

on Birdeye

5 years ago

The process was fast at the beginning very responsive but towards the end i felt that my application was left hanging but Lisa was awesome she gave me update all the time and explained the remaining process well. 

SANDRA M. 

on Birdeye

5 years ago

Working with the PennyMac team to refinance my mortgage loan was quick and easy. Guillom Hines' assessment of my current loan and his calculations of refinancing allowed me to feel comfortable selecting a new interest rate and monthly payment. Rachel Harris kept me updated throughout the refinancing process and called me on a weekly basis, even if it was to inform me she didn't have an update since the previous week. I am very glad PennyMac is my mortgage company! 

Anthony S. 

on Birdeye

5 years ago

Very professional people and good communication 

STEPHANIE C. 

on Birdeye

5 years ago

Great experience and closed as scheduled 

Frank P. 

on Birdeye

5 years ago

Thanks. Rachel and Kirk really made the refinance/home loan experience pleasurable. Frank Phillips 

Michael C. 

on Birdeye

5 years ago

Charisse Reed did a fantastic job once she took over the loan process. Unfortunately, that was not until a month and half into the process. Before that communication was lacking, despite several attempts through phone calls and emails. If it hadn’t been for Charisse we might still be waiting to close.