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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Service was pretty good throughout the entire process.
Communication was almost non-existent after talking with the initial loan officer. Many times I had questions that I sent e-mails about, but they went unanswered. The only way I was able to get the information I needed was to call in and wait on hold for 30 minutes.
Smooth process 👍.
Everybody we dealt with at PennyMac wasknowledgeable, informational and extremely kind. Highly reccomend!
The process for my refinance went quite smoothly. I already have my mortgage with Penny Mac so perhaps it was not as complicated as some, but everyone whom I communicate with were pleasant and knowledgeable. You all were proactive and requested documents in time for me to meet your deadlines. Julia whom initiated my request gave me comfort that staying with Penny Mac was the right thing to do, she answered all of my questions and explained next steps. Great job all.
PennyMac is a wonderful mortgage company. However, my refinance experience was not that great. They were requesting the same documents so many times. They never e-mailed my employer for checking verification, yet they claimed to have done done so. They checked the automated employment verification for my spouse multiple times, yet kept on asking for the same info again and again. Same thing with bank documents. It was just too overwhelming.
Everything went according to Plan. The only thing that was of concern was that numbers were not adjusted after our automatic October Payment was made. I hope that my previous mortgage company will make the appropriate adjustments and refund the appropriate amounts.
Overall my experience with PennyMac was great, from the first call and through the entire process. Great support from the team.
Every thing went very smooth. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.