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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Bleu was an absolute saint and happy she was assigned out loan. Weekly updates was a huge relief and couldn't have asked for better customer service. Thank you!
Closing disclosure was messed up. Glad I caught it. Wasted time in bringing over a notary. Happy with the overall deal, and attentiveness of both Xavier and Michael Johnson.
PennyMac is a wonderful mortgage company. However, my refinance experience was not that great. They were requesting the same documents so many times. They never e-mailed my employer for checking verification, yet they claimed to have done done so. They checked the automated employment verification for my spouse multiple times, yet kept on asking for the same info again and again. Same thing with bank documents. It was just too overwhelming.
Everything went according to Plan. The only thing that was of concern was that numbers were not adjusted after our automatic October Payment was made. I hope that my previous mortgage company will make the appropriate adjustments and refund the appropriate amounts.
Overall my experience with PennyMac was great, from the first call and through the entire process. Great support from the team.
There were about three people that I was passed on to, even though all were professional, I think information was not relayed at a timely manner. I had to summit documents more that once. An issue was that PennMac does not accept bank documents in Spanish. I'm a co-signer for my parents house but they make the payments. All their bank documents were written in spanish. The COVID-19 restrictions did not make it easier for them. Caprice was patient with my frustration.
It was an easy and accurate refinance, even during the COVID pandemic
She kept me informed on everything
The only issue that occurred was that I wasn't told that i would need a witness present for closing since I was in another State. I was however to get someone at the last minute after the closer arrived. I don't think that it was the Loan Processors fault. The Attorney said that he should have called prior to close.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.