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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Vonnye Wade did a great job getting all the paper work form me to get the loan processed, the only trouble I had was trying to get ahold of Vonnye. Eric did a great job for me at the start of the process, then Vonnye took over and pushed the paper work threw. I want to thank the hole team. THANKYOU
I had trouble e-signing docs, and Danyell Gilbert coordinated fantastic support from the IT Dept.
Closing took 5 months. Loan support person changed 3 times. Not always prompt responses to my questions. It seamed like for weeks no one was doing anything for my loan. I am reporting appraiser to the state of TN. I would recommend not using him again. He has been fined by the state of TN before for inaccurate appraisals.
To be completely honest, I was disappointed with the level of attentiveness to one specific request I had. I had requested several times to get a document changed as it was inaccurate, I am not quite sure if that document has ever been changed. Regardless, the loan was refinanced and I am happy with the outcome and terms.
More timely processing and better updates along the way. More responsiveness to emails and calls. I have a request I’m at this moment for a letter and I have asked for the status and still no reply or response. Unacceptable to me as a PennyMac customer who has never been late on payments and have paid you thousands.
Communication was not. I had questions and tried to talk to a person but never was able to get a hold of anyone. Really, the only mode of consistent communication was email. I’m sure interest rates were the driver of all this but still, I was not thrilled with everything.
Poor communication from the loan officer and quite a few bumps along the way however Jesse was the best to work with so if this is for him then he gets an A+ from me
Thank you
Francesca is a very good communicator!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.