PENNYMAC

Brandon G. 

on Birdeye

5 years ago

Closing took 5 months. Loan support person changed 3 times. Not always prompt responses to my questions. It seamed like for weeks no one was doing anything for my loan. I am reporting appraiser to the state of TN. I would recommend not using him again. He has been fined by the state of TN before for inaccurate appraisals. 

William Y. 

on Birdeye

5 years ago

Felt like Lisa went beyond our expectations and received calls from her I know had to be off hours for her. Knew we were going to make it to the finish line because of her! 

MIRYANKA Z. 

on Birdeye

5 years ago

To be completely honest, I was disappointed with the level of attentiveness to one specific request I had. I had requested several times to get a document changed as it was inaccurate, I am not quite sure if that document has ever been changed. Regardless, the loan was refinanced and I am happy with the outcome and terms. 

GEOFFREY M. 

on Birdeye

5 years ago

In the world of COVID-19 the loan officers are so busy, it is hard to reach anyone to get questions answered. The application process was smooth, but after that it was hard to get information. In addition, the information we were given about closing during the application process didn’t match up in the end with the realities. It all worked out in the end, but the process moved SO swiftly it felt as though we were being swept along without knowing exactly what was going on. 

ALBERTO N. 

on Birdeye

5 years ago

Well Done , thank you. 

Larry L. 

on Birdeye

5 years ago

Good job to all the staff that put my loan together. Thanks again. 

Cindy L. 

on Birdeye

5 years ago

Poor communication from the loan officer and quite a few bumps along the way however Jesse was the best to work with so if this is for him then he gets an A+ from me 

Rosbelia C. 

on Birdeye

5 years ago

Thank you 

Michael S. 

on Birdeye

5 years ago

Francesca is a very good communicator!