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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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There were about three people that I was passed on to, even though all were professional, I think information was not relayed at a timely manner. I had to summit documents more that once. An issue was that PennMac does not accept bank documents in Spanish. I'm a co-signer for my parents house but they make the payments. All their bank documents were written in spanish. The COVID-19 restrictions did not make it easier for them. Caprice was patient with my frustration.
She kept me informed on everything
Blen Ilemu was excellent in helping me avoid problems with V.A. appraisal. Helped me get appraisal on time. My previous experience cost me a lot of money, which is partly why I had to go through with refinancing. My experience with Pennymac has not always been great. She's the main reason this finance went through flawlessly. Give her a raise.
the process was quick and the information given to me in the first conversation was accurate with the information at closing.
Straight forward process. PennyMac staff is friendly, and knowledgeable.
5 star rating, you were very conscious and observed my privacy by asking for my identification each time. You were flexible and accommodated my needs and met my closing deadline. Very good service.
Raven was wonderful. I was handed off to Raven after another loan processor couldn't get the job done. Jordan Smith, did a horrible job with my loan. After I complained that it had not closed in over 2 months, Raven took over and processed it in 4 days. I am not sure what the hold up was with Jordan Smith, but he couldn't answer my questions, he couldn't supply paperwork that supposedly was required, he would not call back when promised, and his only reply to me regularly was "I don't know."
Ms.Gilbert She has such a delightful personality on top of being very professional always adding a YES MAM! Thank you so much for even going above and beyond on my social security number clarification and martial status to its correct conclusion.
Angel Pots was helpful. She explained every detail clearly and went through the numbers step by step and answered all my questions professionally.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.