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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It’s to complicated to speak to someone for help. Still haven’t received wire funds now 3 weeks later
I am very appreciative of the Penny Mac team in getting our loan completed! Very good experience!
Blen is an absolute true professional. She worked above and beyond calling us after hours both on the weekdays and weekend. Amazing rep!
We have moved many times in the past 38 years and bought 4 homes and refinanced several times. Working with PennyMac was by far the easiest and smoothest from start to finish!
Rob was a great help throughout this process. Anytime I had questions he would promptly return my phone call with answers that I needed.
Every step of this process, from the initial consultation through closing was a great experience. The whole team was upfront, addressed any concerns I had and was very clear about my options to move forward with this process. This was a very successful refinance and I can't say enough about the customer service and expertise the PennyMac Team brought the table.
Xavier --- the administrator who assisted me was extremely professional and competent. If I had a position available at my company, I would most certainly hire him away from you. You are very lucky to have someone of his caliber. So why? The closing company you choose, did not show up at the agreed upon time. Your people "Xavier" apologized for everyone; but it was nothing he could have done. Recommend you vet your closing companies a bit more closely. Xavier made all the difference.
Very simple process and completed in half the time estimated!
It took 5 months to close. We were not contacted about the process of the loan and where we were at. Questions were not answered and we received horrible customer service. I had to speak to a manager on two separate occasions. I still have not received a response to the last email that I had sent Mariely and I'm sure I will never hear back from her on it either.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.