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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My time was important to them big thumbs up to them . I really can’t believe how easy it was for me and the wife to have a way to achieve are dream of putting in a pool . I will go as far to say that are case worker needs a raise she was perfect in telling us of everything going on and she always checking the status for us , damm it she needs a raise 😊
Jesse was clear and concise when describing my options to refinance in the beginning. From that point forward, the processing of my loan was a different story. Upon logging into the portal, many of my documents weren’t accepted via Safari browser (or so I was told) and I had to email separately. Additionally, several requests were made for the same documents due to a change in loan officers midway through. Subsequently, my loan did not close in time and they charged my a late fee of $57.31.
There was a lack of communication between the different people processing the loan. I was asked to submit the same documentation multiple times. It was hard to get in contact with a representative. Overall, it was a very frustrating/stressful experience.
Everything was done so quickly and accurately
Danyell was great from the start, answered all my questions and helped me refinance my house within weeks. Thank you!
PennyMac Team were great! Loan officer John Kimble Jr and Rachel Harris help me through the process of refinancing my home. Rachel Harris always on top, always updating me regarding my refi application. John Kimble who gave me a really good deal. You talk to him and he’ll listen and do actions what you need. He makes sure your getting the best rate ! Got mine 2.25% . Thank you very much Penny Mac Team!!
Other than a couple of repeated requests that were already complied with, the loan officers and others at Pennymac really helped us out with this refinancing. HOWEVER, we were appalled that the notary person (?) who came to our house to have us sign the closing documents DID NOT WEAR A MASK! My wife and I wore a mask, but that only protected him. He wasn't protecting us!
Great experience!
great overall experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.