PENNYMAC

Derrick C. 

on Birdeye

5 years ago

The changing of loan processors should have been clearly communicated to me. I was working with a Kayla for some weeks and they changed to Aida, with no notification. Around my closing, I wasn’t sure what to expect and didn’t receive confirmation from the title agency- I contacted Aida- with no response so I figured it out on my own. Just better communication would have been appreciated. Also- understanding it is busy times, each loan processors attitude could have been a bit better. 

LEXI L. 

on Birdeye

5 years ago

PennyMac made the loan process and refinancing easy and explained everything clearly. My loan officer Robert was great and communicated with me weekly on how my loan was progressing and what was needed from me to expedite the process. Due to the COVID-19 pandemic the process did take a little longer than expected but everything went smoothly and worked around my schedule to accommodate me. 

Kyle E. 

on Birdeye

5 years ago

The issue at PennyMac is that once the process goes past the loan officer you might as well sent emails to a brick wall. It goes to some group inbox and if it doesn’t pertain to that certain individual it WILL NOT get a response. I get it, they’ve already marked us off as good to go and check us as another prerequisite to their bonus and couldn’t care less about any further communication. We reached out several times asking for simple answers and never got a response. PennyMac=all about the sale 

Ivy G. 

on Birdeye

5 years ago

Everything was great! 

Joseph Blecha I. 

on Birdeye

5 years ago

Xavier kept me informed every step of the way. He made a daunting task seem east. I never realized that refinancing could be so simple. Five stars for sure. 

GREGORY G. 

on Birdeye

5 years ago

Process took from May to September. Could not get a response without multiple emails and phone calls. Loan officer argued with me over the phone. Loan officers boss tried making excuses for him then would not answer my phone calls when I had questions. Only stayed with Penny Mac because they were my existing loan company and I did not want to spend thousands in closing at another mortgage company. Overall terrible experience. I do not recommend. 

David Krolczyk J. 

on Birdeye

5 years ago

Mariely is a great person to help her customers she is valuable to all customers 

Soua H. 

on Birdeye

5 years ago

I had a very pleasant experience with this process. 

MARLA P. 

on Birdeye

5 years ago

Unfortunate CoVid made the experience hard on the loan officer and me because things couldn’t be smooth too many loan officers involved but I got the loan so I really can’t complain .