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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It took 5 months to close. We were not contacted about the process of the loan and where we were at. Questions were not answered and we received horrible customer service. I had to speak to a manager on two separate occasions. I still have not received a response to the last email that I had sent Mariely and I'm sure I will never hear back from her on it either.
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My loan officer (Jason Stevens) was exceptional and I was happy to stay with PennyMac. Upon transferring to an approved refinance it was the worst experience I've ever had. My MAC Team was rarely responsive. Your telephone customer service was horrible.The paperwork was wrong and we had to cancel and re-sign. Nowhere was there an opportunity to elevate as we were told loan officers "did not have phones". This will be the last time I work with your company.
Great experience throughout the whole process!
Great Customer Service!
Penny Mac loan is the best place for mortgage matters. Highly recommend. I’d like to continue with Pennymac loan services until my property is paid off.
Jason Staples was great! The problem was with the loan officer that I originally was communicating with. She didn't respond to emails or voicemails promptly at all. Furthermore, it seemed as if each time we did communicate then there was another problem that rose that I had to fix. Unacceptable.
PennyMac made the loan process and refinancing easy and explained everything clearly. My loan officer Robert was great and communicated with me weekly on how my loan was progressing and what was needed from me to expedite the process. Due to the COVID-19 pandemic the process did take a little longer than expected but everything went smoothly and worked around my schedule to accommodate me.
Penny mac made my refinance effortless. They were able to offer me a lower rate than another company, and it required almost no work from me since I already had my loan with them, they had all needed documents. I started with another company and quickly went to see if lenny mac could offer me lower because the other company said off the bat "we won't need to do this or this or this" and then every week since something changed and they do need these documents and this info. Penny mac 100% great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.