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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great experience and fast
The issue at PennyMac is that once the process goes past the loan officer you might as well sent emails to a brick wall. It goes to some group inbox and if it doesn’t pertain to that certain individual it WILL NOT get a response. I get it, they’ve already marked us off as good to go and check us as another prerequisite to their bonus and couldn’t care less about any further communication. We reached out several times asking for simple answers and never got a response. PennyMac=all about the sale
Everything was great!
Xavier kept me informed every step of the way. He made a daunting task seem east. I never realized that refinancing could be so simple. Five stars for sure.
Process took from May to September. Could not get a response without multiple emails and phone calls. Loan officer argued with me over the phone. Loan officers boss tried making excuses for him then would not answer my phone calls when I had questions. Only stayed with Penny Mac because they were my existing loan company and I did not want to spend thousands in closing at another mortgage company. Overall terrible experience. I do not recommend.
Mariely is a great person to help her customers she is valuable to all customers
I had a very pleasant experience with this process.
Unfortunate CoVid made the experience hard on the loan officer and me because things couldn’t be smooth too many loan officers involved but I got the loan so I really can’t complain .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.