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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Simple process, helpful people. Thank you all.
very good experience with pennymac
Lisa-Danielle Lane did a great job. It was the process of the closing documents being incorrect. The last minute document requirements that were already sent prior.
There was a lack of communication between the different people processing the loan. I was asked to submit the same documentation multiple times. It was hard to get in contact with a representative. Overall, it was a very frustrating/stressful experience.
Good experience from start to finish. Any questions I had were answered quickly and knowledgeably.
Short and quick refi.
Rachel called us and e-mailed us about the progress of our loan throughout the loan process. It was nice to know what to expect next and not have to call PennyMad to try to get information.
My unpleasant experience had NOTHING to do with Rob, he was great! This process took way longer than it should have and way too many hiccups to count, I truly believe Rob was the only one who did everything he could start to finish, the issues were NEVER on his end only on other individuals and he handled it like a champ. In the future I would suggest a more clear path with who deals with what, we had multiple requests from 10000 different people but Rob was the only constant. thank you Rob!
It was a very easy process. They sent me list of documents to upload to their site. I went to the site and the upload was very simple and worked every time. The loan closed a little earlier than they had anticipated but they told me that might happen depending on how fast I uploaded the requested documentation. Then they sent a notary to my house with the paperwork for signature. That person was there right on time. The whole process was very simple.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.