PENNYMAC

CHARLOTTE H. 

on Birdeye

5 years ago

This was a smooth transaction. Everything was explained to me and was always updated on the status of everything. The only part that upset me was on the date of closing. The title person was late. 

Benjamin A. 

on Birdeye

5 years ago

ONCE we got to actual closing everything went smoothly. 

Ronald C. 

on Birdeye

5 years ago

The mortgage refinance business is so busy right now that the company is backlogged. That backlog, and service issues that it caused, were responsible for the OK rating. Either don't accept as many loans, or hire more people. 

Joseph C. 

on Birdeye

5 years ago

From start to finish, very quick, precise and professional. A very enjoyable and friendly experience. 

Recardo C. 

on Birdeye

5 years ago

The underwriter communication is poor lack of communication 

James N. 

on Birdeye

5 years ago

Blen was the only great part of this whole process. It just took way longer than expected and then the final funding did NOT go as planned. Was mailed a check instead of auto deposited which now has to be held by my bank for 5 days. What was the point of a voided check being provided at closing if they weren't going to auto deposit the money? 

John W. 

on Birdeye

5 years ago

Danyell was awesome. Polite. Timely and professional. Never had a better experience 

Diana G. 

on Birdeye

5 years ago

You all were very professional and did a great job Thank You carroll 

RYAN W. 

on Birdeye

5 years ago

I appreciated Kelvey proactively reaching out to me and providing weekly updates. That was helpful to be able to understand where we were in the process and next steps. The only part of the process I found frustrating was that when I needed to return his call, which was often due to my work requirements, I was forced to call a 1-844 number and go through teleprompt options and wait on hold. It would be better customer service to have a direct extension to your loan processing team.