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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
ONCE we got to actual closing everything went smoothly.
The mortgage refinance business is so busy right now that the company is backlogged. That backlog, and service issues that it caused, were responsible for the OK rating. Either don't accept as many loans, or hire more people.
The underwriter communication is poor lack of communication
Blen was the only great part of this whole process. It just took way longer than expected and then the final funding did NOT go as planned. Was mailed a check instead of auto deposited which now has to be held by my bank for 5 days. What was the point of a voided check being provided at closing if they weren't going to auto deposit the money?
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Ashley Tolliver was awesome and her team was to. Thank you
.
Danyell was awesome. Polite. Timely and professional. Never had a better experience
I appreciated Kelvey proactively reaching out to me and providing weekly updates. That was helpful to be able to understand where we were in the process and next steps. The only part of the process I found frustrating was that when I needed to return his call, which was often due to my work requirements, I was forced to call a 1-844 number and go through teleprompt options and wait on hold. It would be better customer service to have a direct extension to your loan processing team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.