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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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This was a smooth transaction. Everything was explained to me and was always updated on the status of everything. The only part that upset me was on the date of closing. The title person was late.
ONCE we got to actual closing everything went smoothly.
The mortgage refinance business is so busy right now that the company is backlogged. That backlog, and service issues that it caused, were responsible for the OK rating. Either don't accept as many loans, or hire more people.
Very quick process
With the exception of an escrow mix-up and the need to reschedule my closing five days later due to a PennyMac scheduling error, the process went smoothly. Between COVID and a high activity volume due to the low interest rates, these glitches were not surprising and were resolved quickly with only minor inconvenience.
Ashley did not communicate anything well to us. This has been a nightmare experience since early April as Penny Mac could not properly communicate to us. We were set to close last week on Monday at 7pm, Amrock let us know at 6pm that Monday they had to cancel our closing because Ashley didnt provide them with our closing documents. We emailed and called Ashley again, still no response. I had to contact Amrock to find out they were coming to my home that day to close. Nothing was relayed to us.
Seamless. Thank you
Refinance process could have been clearer & more efficient. At times I could not reach loan processing personnel for the status of our loan. During the process loan personnel were negligent. Our loan didn’t close on time.
The whole process took a little longer than expected, however it was very smooth and all the communication was clear. Rachel was very helpful and the process couldn’t have gone better.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.