PENNYMAC

ANDREW B. 

on Birdeye

5 years ago

Awesome 

JACOB S. 

on Birdeye

5 years ago

I am neutral. I think PennyMac does a good job, just not great. Someone great has my back. They do a good job of explaining lots of things, but I would prefer more on how the process works (At a high level), for example what are all the costs associated (why they are necessary and where the money is going), why would I rate lock (what is the risk and what is the risk level in the current economy), and I would even go as far as doing a amortization break down. More info = better decision making 

RAMESH B. 

on Birdeye

5 years ago

It was pleasure working with the mac team like Ashley and Eric. They are so helpful and such a nice human beings. I wish a better future and hope to see them again... 

Michael Houston S. 

on Birdeye

5 years ago

Very quick process 

Sean M. 

on Birdeye

5 years ago

With the exception of an escrow mix-up and the need to reschedule my closing five days later due to a PennyMac scheduling error, the process went smoothly. Between COVID and a high activity volume due to the low interest rates, these glitches were not surprising and were resolved quickly with only minor inconvenience. 

Valerie Luna V. 

on Birdeye

5 years ago

Fast, easy, and friendly service 

Cheri B. 

on Birdeye

5 years ago

Reid and Blen or extremely helpful during this process. They were knowledgeable and patient in explaining each step to me. Thank you so much to both of them. 

Frederick J. 

on Birdeye

5 years ago

Ashley did not communicate anything well to us. This has been a nightmare experience since early April as Penny Mac could not properly communicate to us. We were set to close last week on Monday at 7pm, Amrock let us know at 6pm that Monday they had to cancel our closing because Ashley didnt provide them with our closing documents. We emailed and called Ashley again, still no response. I had to contact Amrock to find out they were coming to my home that day to close. Nothing was relayed to us. 

Matthew H. 

on Birdeye

5 years ago

The whole process took a little longer than expected, however it was very smooth and all the communication was clear. Rachel was very helpful and the process couldn’t have gone better.