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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Streamlined easy process. Only took about 3 phone calls, less than an hour total on the phone to save a bunch of money by refinancing.
The entire process was smooth and reasonably quick.
Emmanuel was great. The frustration I had was getting "form letters" with vague requests for documentation. I would send in the documentation and get the same "form letter" back asking for the same documents. It was not until I spoke with Emmanuel that I got the actual document required. This was not his fault but a system problem. He was always prompt to respond and to help figure out the situation.
The process was smooth from the start! Thanks to the Team and Mariely!
The first thing I would suggest is to change the way the loan processors are contacted. Calls and emails are touted to this centralized system so I can never talk my loan processor that day, that moment. If I have a question I have to wait for X amount of days for someone to get back to me. By that time I have 2 more questions. If I have a follow up question to the answer, there goes more time waiting. Extremely inefficient. Extremely frustrating.
Couldn’t reach anybody to answer my questions. Took much longer then was told. Thankfully my closing attorney called me the day before or everything would have been messed up.
Very straight forward and clear guidance. Thanks
It was a very easy process
Xavier was very helpful through our refinance process we were able to drop 2 points off our rate!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.