PENNYMAC

Christina Z. 

on Birdeye

5 years ago

For some reason no one understood that when a woman gets married she changes her last name and that in my unique situation I also changed my middle name. I was told that I was wrong about MY own name. We had a closing that was canceled and no one told us, we had a closing where my name was right on some docs and not on others and this last one had my former name different on documents. One with middle initial A and some with G. We also suddenly needed a witness at our final closing. 

DONALD A. 

on Birdeye

5 years ago

Great service for refinancing. 

NICOLO M. 

on Birdeye

5 years ago

Great team 

JAMES D. 

on Birdeye

5 years ago

My experience with PennyMac was great. Everything was explained thoroughly and the timeline for closing was faster than I originally expected. 

STEVEN V. 

on Birdeye

5 years ago

Kelvey was very friendly and personable over the phone. Kelvey explained everything and made me feel comfortable with my home refinance. 

WHITNEY R. 

on Birdeye

5 years ago

More communication from Aida. She gave me incorrect information, lost documents that I had sent, requested the same documents more than once, would only communicate with me once per week (if that), and was not clear in her answers to my questions. Our loan officer, Carol Dion, was amazing and very helpful, however. I also wish that we had received notice that our original loan officer, Jeremy Brunson, was no longer there because suddenly we had no communication from anyone for weeks. 

Jesse P. 

on Birdeye

5 years ago

I'm not sure how much of the issues are on PennyMac's end. I was struggling with communication from multiple parties, so it was difficult for me to get the information on what the hold ups were. I think that some of the delays were on the side of PennyMac processing, while others were on the side of the seller's agent, and more delays caused by the title company. Overall, it was a very unpleasant experienced, though I know it wasn't purely the fault of PennyMac. I would've liked more assistance. 

Willie Jones J. 

on Birdeye

5 years ago

My MAC Team was absolutely amazing! Rachael was prompt in responding to all my questions; she was compassionate, patient, and made me feel at ease through the entire process. The team's prediction of the time frame initially presented was spot on. The close was a breeze; we finished in less than 30 minutes. The representative came to our home and respected our request to close outside. The process was seamless and I would definitely recommend PennyMac to those considering a refinance. 

Caleb N. 

on Birdeye

5 years ago

1. The timeliness of communication absolutely sucked. 2. Someone needs to answer the damn phone. 3. They should have followed up with the title company/mobile notary to make sure that someone would be there for my wife's signing. 4. Needless interruptions in my day. Multiple times I'd get a request for a document, and I would upload it. Hours later I would get a call asking if I had sent it. I would reply, "hours ago". They would reply, "oh, there it is". Do they ever look first?