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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It all started great with Mr. Groetken until the day we were to first close which was supposed to be on 7/27/2020. We waited and waited for the notary to close at my house and she never arrived. We called her and she said she had not received any docs from pennymac and nobody ever called us regarding that. I called 3 times and left messages and emails and nobody ever called. Until finally I received a call from Aida Garcia stating I had not closed on the 7/27/2020 date. Terrible for us.
Convenient online application to start the process, online document signing, and helpful loan processors to guide us along the way. We've previously refinanced before PennyMac, but this was the smoothest so far.
I am constantly on the go and PennyMac's team did a very good job explaining everything and making the process very smooth so I would close on my the loan on the date promised.
All went well, and great customer service!
Maranda was a SHINING Star in this process! We were delayed because of the extreme amount of loans PennyMac is handling. We were doing refi's on 3 properties and documents were being requested multiple times on the same property....not on Maranda as she tried to get the team to look for documents in all three files if they could not find it in the one they were working on. She was patient and understanding, even when she knew I was getting frustrated with the process. She gets a gold STAR!!
Thank you for coming to my home. You’re very friendly and helpful Explaining my refinancing and thank you again
The process started out good with Thomas but once it left his hands there was little to no communication. There was no direct phone connection to the MAC team. Messages were left without response to the point that we had to contact Thomas to find out what was going on. We received an email that was not meant for us. We had to submit our credit check twice due to no fault of ours. We were told we were going to sign documents at the end of June and we didn’t sign until the end of July. We were
Several times I was requested the same documents. At closing day , there was a mistake in one of the documents, where it was stating that my loan was for a second home, and the only property I own is this condo. Called , send emails and never received a confirmation about the document discrepancy or someone to call me and explain the error.
Grea5 customer service. Easy process with quick turn around time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.