This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
At the bare minimum someone to actually answer the phone when you call. I would miss a call & not be able to get through to anyone. If i had a question, I couldn’t get anyone to answer the phone. Emails would take days to get replied too. I would ask Ariele or Rick ANY question and they would always need to call me back to give me a response. They were always lost. I also had to send the same documents multiple times.My final closing documents had to be edited 3x. It wasa terrible experience.
Everything was great throughout the whole process.
Jesse Ramon is well deserving of a 10. We was extremely polite, professional, and answered my questions thoroughly. Jesse made the closing process easy. I am greatly appreciative to have had him.
No thank you
It took almost three months to close my loan. I missed several calls to schedule the closing and when I tried to call back I received a message about high call volume. Jordan was great as was all the people I spoke with. I realize it was a busy time but I still feel 3 months is excessive.
Accurate info, prompt and clear communication, and most importantly, honesty made all the difference.
Nice job!
No
This was quick, easy, and as good an experience as I can imagine for refinancing my home
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.