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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The application process and initial approval process was absolutely great. As we got closer to closing starting with the closing disclosure documents there were some snags and delays in responses and some last minute information requests that should have been on the front end of the overall process. In the end everything worked out and we closed on time but I was unsure up until the day of closing that it would happen due to lack of proactive communication.
Very pleased with the ease of refinancing! The professional and courteous service given to us! Thank you for making this process a quick and painless procedure!
Xavier was very pleasant and pleasant. He was excellent in keeping me updated with the progress of my loan procedures and answered any of my concerns.
Friendly helpful and very quick to help with all my questions. It was stressful for me but your associates kept me informed and calm. Answering all my questions in the most patient friendly way
The service was great. Everything was communicated clearly.
It was a great experience working with PennyMac
The communication was awful.When we called the number provided it always went to a voicemail with no callback.When we sent emails, the response time was 3+ days later.We spent a lot of time just trying to get simple updates.Loan processing agent quit at the end of our process and the agents who took over did not keep me updated whatsoever. The closing date got extended 2x. The last extension was because they are so backed up.Paperwork arrived at title co. the day of closing. Very unprofessional.
It went very smooth. Due to the circumstances of the Covid the responses were as quick as expected to be.
The process was fast and relatively painless. I learned a few things because of different specific state laws so make sure to ask about that. But otherwise, all went well and the process was completed in a timely and professional manner.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.