PENNYMAC

Harold P. 

on Birdeye

5 years ago

Prompt response and easy process. 

Robert R. 

on Birdeye

5 years ago

PennyMac was my original loan provider. I was shopping around and found better rates elsewhere, when I notified PennyMac they not only matched but beat the competitors. Their service has been fantastic from the beginning. I closed within a weeks timeframe. 

JUSTIN H. 

on Birdeye

5 years ago

Great service all the way through the process! 

McClinton Brown S. 

on Birdeye

5 years ago

My experience with Jason Staples was great, but there were problems with the document processing that were not monitored as I would have expected and I had to alert everyone that there was a problem. The PennyMac team did well in correcting the issues. This is my third home and I have done refinancing on each one and this was my worst experience. 

DANNY T. 

on Birdeye

5 years ago

Dates changed with no communication from settlement office. Amount due at settlement was never communicated with us. It was not just a few dollars. 

Leroy O. 

on Birdeye

5 years ago

When I decided to refinance my home and contacted Pennymac, their representatives was polite and ready to answer all questions I had about the process and how to get started. They were with me through the entire process explaining everything I needed to finish this process smoothly and without stress. The team and exp6was fantatsic. 

Jo W. 

on Birdeye

5 years ago

With the covid situation it took 3 months from start to finish to close. Maranda was helpful through the new world ever changing rules & regulations. Thank you Maranda. 

Francis M. 

on Birdeye

5 years ago

I went multiple weeks without hearing anything and had to follow up with an email and voicemail to get someone to call me back. Very discouraging. 

Muarad H. 

on Birdeye

5 years ago

Just be honest with the customers