This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Very straightforward and simple process. Thank you.
The process was fast and easy with a great rate. What else do you want when refinancing your home?
The service was great. Everything was communicated clearly.
It was a great experience working with PennyMac
The communication was awful.When we called the number provided it always went to a voicemail with no callback.When we sent emails, the response time was 3+ days later.We spent a lot of time just trying to get simple updates.Loan processing agent quit at the end of our process and the agents who took over did not keep me updated whatsoever. The closing date got extended 2x. The last extension was because they are so backed up.Paperwork arrived at title co. the day of closing. Very unprofessional.
It went very smooth. Due to the circumstances of the Covid the responses were as quick as expected to be.
Our loan officer Bryan Devore was very knowledgeable. He ran the numbers for the loan we were asking and he told us the savings on our current payment, what we could do with the extra money to pay off our current loan earlier, and the costs of the loan. He also took the time to go over pros & cons of our current loan & the refinance. His team was great including Elizabeth Estrada who closed our loan ahead of time. Communication was great & I always knew what was coming & what I was signing.
It was good
The ease of the process and how it was completed fairly quickly made this a great experience. I was also very happy with the overall cost of the refinance
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.