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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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To long of process when we already had mortgage with Penny mac. The request for documents was duplicated.
It was very easy to complete on line
Blen Alemu was a pleasure to work with as her expertise and fun loving spirit made the refinance process fun! What a great human being!
Better communication with the loan officer. Penn Mac is a great company. I would do business again and refer to friends. Marquez Lusk is the best ever. He provided exceptional customer service with timely feedback with an attention to detail.
went fairly smoothly
Please do not post my survey on your website. Thank you.
Communication. We were told that we would get weekly calls, did not happen. We were told on thing at application verses loan processor that was not accurate. Found loan processor lacking in customer service skills and information. Will provide more specifically if requested
It took 3 tries to close. The first 2 failed because PMac failed to send req'd docs. PMac did not tell us either time of failure. After 2nd time spent 1 hour on phone with very nice customer service rep who sent email to Rachel Harris and supervisor asking for explanation. None sent. Week after closing was called by PMac Debt collection asking for payment when had been told by Rachel Harris not to make July payment. Asked Harris for confirmation and got no response. Lack of response #1 fail
No
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.