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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I was told at the beginning of the process to contact the MAC Team for any questions I might have. Communication with the MAC team was non-existent. Calls weren't answered, messages left but calls not returned, incorrect information given on several occasions, closing cancelled hours after scheduled appointment time without any notification. I could go on and on. I would have canceled if I weren't already so far into the process.
The people @ PennyMac are focused on the customer, and seek to provide excellent service all the way through the process of home loans, refinance procedures, or whatever the needs the customer may have. I would recommend PennyMac to friends & family. I am grateful my home loan is with PennyMac. Thank you, -Jeff
- consistent communication from PennyMac - explained process well - timeframe went as expected
The staff were always friendly and happy to answer any questions we had.
The frequent contact and check-ins from Ashley was nice through out the process.
Excellent step by step process. Excellent customer service and we closed ahead of schedule
Great to work with and very very fast closing
Prompt response and easy process.
The process went smooth for me and I had no complaints.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.