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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The loan team as a whole were always friendly and easy to work with, when you could get one on the phone. Call wait times were ridiculous. Tyler and Jordan were very friendly and great to work with. I feel like there are just too many people working on one loan and things get lost easily. Had to send documents multiple times because of time lapses. The closing process was an absolute disaster took four separate times to get someone to come out and close, received no calls or communication.
No feedback
Blen was very helpful communicating the refinance procedure to us. Always available.
Thank you.
To long of process when we already had mortgage with Penny mac. The request for documents was duplicated.
This is my second refinance with PennyMac - thru the entire process I was kept informed of every step. The rates provided were great, servicing of all my mortgage needs and communication has always been exceptional. I highly recommend PennyMac if you want a competitive rate and great customer service. In the past 10 years of being a customer they have kept my mortgage and done a great job!
1. Communication was horrible, I have not heard from my loan officer since I gave him all my information. I had 2 issues at closing and I am still waiting to hear from someone at PennyMac although I have called numerous times. 2. The refinance process took 90 days...never in 20 years of home ownership has it taken 90 days to refinance a mortgage. On top of the time frame, the communication regarding this was non-existent.
Our closing went well!
It was very easy to complete on line
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.