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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went smooth for me and I had no complaints.
They were very helpful, quick to answer questions and made sure we were updated every few days. It made our experience easy and knowledgeable.
I absolutely LOVE PennyMac, I was not happy with my loan officer. Throughout the process I oftentimes wondered if she was a new employee. Week after week I would constantly ask is there anything else you need from me. I was scheduled to close on a Thursday afternoon, provided the closing disclosure for the sale of my home on Wednesday morning. This is when I heard of a TRID period. Throughout this entire process that has never been mentioned to me. I had to reschedule vendors at the last min
The time it took to get the loan process was longer than expected. I understand the COVId put a strain on everyone but 3 months was a little long.
This is the second refi we have had with Penny Mac. They made it super easy!
Thank y'all for all your help.
1. Getting in touch with someone from my macteam was difficult. Getting responses to emails and calls was hit or miss. 2. I was told not to worry about the mortgage increase that would begin 1 July due to the escrow analysis because the refinance process would automatically begin a new escrow. However, we were still charged the higher amount for July and I was told we'd get that money back. I've yet to see that money. 3. I'm still awaiting the money we were supposed to get at closing 9 days ago.
My initial contact quoted about $4,000 to close. It cost closer to $5000. Off by about 20 percent. I had an appointment set up for me with the notary who was a no call no show. We were able to reschedule, but it pushed the closing to the first week of July, which i had to pay on my old mortgage for 7/1. However, the folks at pennymac were courteous and could answer my question at that time. I am content with the rate for new my loan.
Overall. a good ex[erience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.