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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Easy to work with. Fixed our issues of late closing quickly
Thank you!
All questions were answered timely and the answers were clear
Pennymacusa is an amazing company! Easy to work with and great rates! I would love to say thank you to Ashley for working with me to make this such an amazing experience! Thank you!
Communication was great early in the process but was very poor as we moved towards closing. the last couple of weeks I sent numerous emails and received little or no response. 7 days before closing I was told he'd call be back a couple of days before the closing date to let me know if I needed a bank check for the closing funds. I never heard from him.
There seemed to be a total disconnect of information within the company, I believe that this was caused by working from home because of the pandemic we are in, Jordan did a good job trying to get things done but there are definitely issues with the system. I was called because my payment was late because of the disconnect and late closing.
Everyone was great that I worked with from Chris Porter Jordan and Nancy
quicker response from emails
I got multiple emails asking for proof of my employment after that was already provided to myclosingteam by both my HR and my supervisor. It turned out, the closing agent didn't have access to emails they sent to myclosingteam because he was working from home. This happened just days before my closing date. That's unacceptable. They should have used the info I already provided weeks prior to confirm my employment and everyone responsible should be able to read emails sent to the team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.