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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Jordan was great and very responsive. Adam Key should have been more responsive to my questions after closing. Also his contact number isnt available and incorrect on emails/paperwork.
Refi was quick. Mariely was great to work with.
Very good help
Process was very easy - only complaints would be you need better phone lines because they tend to be garbled. Also, original closing was cancelled by title and we were never notified.
Thank you.
Communication was less than poor: emails and voice messages were not returned in a timely fashion. Our closing documents were 29 hours late!! Perpetual request for the same documents occurred several times per week. Every time, they were resubmitted within one hour of the request. She did not communicate with her coworker that prepared our application. Her misinformation nearly lost us the house we wanted to buy. This is our fourth mortgage in four years, 12th overall. We know to expect better!
Great
My issue frankly was with the paper work not being updated immediately when I negotiated a different deal with PennyMac. I was told I had to sign paperwork that was not reflective of the deal. The paperwork was updated at the end but I am still not 100% convinced it reflects the deal that I negotiated. The site was also terrible, if you upload a document there should be some visual that it has been uploaded...a check a complete or something.
Pennymacusa is an amazing company! Easy to work with and great rates! I would love to say thank you to Ashley for working with me to make this such an amazing experience! Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.