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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service
Process was slow, (we get the whole Covid19 thing) but in that drawn out process rates dropped and I feel you could have given us a better rate, especially as we were current customers in good standing.
I'm sure that if Covid19 was not affecting businesses and the environment was normal that my experience with Penny Mac would of been smoother. It was very hard to reach someone when I had a question. It took weeks to get a response during the months of April and May. Documents that were needed were being described in different terms from one level to another and that created miscommunications. Eventually everything worked out but it was frustrating at times. Thanks
After I had started the process I was repeatedly called by PennyMac to set up initial appointments that were unnecessary. I had some trouble knowing if my emails were being read. I didn't get confirmation that everything needed for the refinance had been submitted. Next steps were not clear throughout the process. I still don't have confirmation that the loan has closed and what to do now. Overall the process could have been better.
The process was seamless. Communication was clear and concise. It was great working with Pennymac.
Everything went smoothly once I requested a refinance of my home loan. Everyone I dealt with were knowledgeable and were able to give me pretty much an accurate account of what to expect and how much I would save with the refinance. I saved $100 a month!! Very helpful.
Transaction went pretty smooth. Very busy time for PennyMac. Questions were answered in a reasonable time frame. Process for signing was a little gray due to Covid restrictions, but it was ironed out after a couple of emails...thanks.
Ask too many times for the same documents. It was a long process but Ms. Garica was very nice and helpful.
Lower expectations on communication during the process and on expected closing date.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.