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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
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Refinancing my home was way easier than when I purchased it. Everything went so smoothly and quick I almost felt like it wasn't even happening. Anytime I had a question, they were there to answer and they were so friendly. Didn't feel like going through a loan process at all.
I had great communication through the whole process. Thank you.
Excellent experience with PennyMac! Great staff no issues throughout the entire process!
The process was fairly simple and straightforward and done in an extremely timely fashion
Great experience
The communication was very sparse. When I first started the process, Brandon was great. He was helpful & contacted us weekly. He would answer my questions within a day, if not only hours. If when the application was moved onto the next person, he was able to help me out. We would go weeks w/o hearing any kind of update. We sent our appraisal over to the specialist and heard nothing back. There is more, but I’m out out of characters.
After I had started the process I was repeatedly called by PennyMac to set up initial appointments that were unnecessary. I had some trouble knowing if my emails were being read. I didn't get confirmation that everything needed for the refinance had been submitted. Next steps were not clear throughout the process. I still don't have confirmation that the loan has closed and what to do now. Overall the process could have been better.
Everything went smoothly once I requested a refinance of my home loan. Everyone I dealt with were knowledgeable and were able to give me pretty much an accurate account of what to expect and how much I would save with the refinance. I saved $100 a month!! Very helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.