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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Fees kept being added. The Notary came 3 times with documents needing signatures. The last one added more fees and left us short on money to do what we wanted with the refi.
I had great communication through the whole process. Thank you.
Excellent experience with PennyMac! Great staff no issues throughout the entire process!
Service was fast & easy
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The process was fairly simple and straightforward and done in an extremely timely fashion
Application process The beginning was great, towards the end of closing was poor, no communication of status of application, probably because of the pandemic or too much client for your staff to handle.
After I had started the process I was repeatedly called by PennyMac to set up initial appointments that were unnecessary. I had some trouble knowing if my emails were being read. I didn't get confirmation that everything needed for the refinance had been submitted. Next steps were not clear throughout the process. I still don't have confirmation that the loan has closed and what to do now. Overall the process could have been better.
Lower expectations on communication during the process and on expected closing date.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.