PENNYMAC

Andy H. 

on Birdeye

6 years ago

Transaction went pretty smooth. Very busy time for PennyMac. Questions were answered in a reasonable time frame. Process for signing was a little gray due to Covid restrictions, but it was ironed out after a couple of emails...thanks. 

Francis S. 

on Birdeye

6 years ago

Untimely responses Had a close date cancelled without any notice; I had to call the closing agent several times to find out it was cancelled. Up to date I do not have all the complete paperwork from the closing agent. Very poor communication overall. You guys need more improvement. 

Vickie L. 

on Birdeye

6 years ago

Lower expectations on communication during the process and on expected closing date. 

Jesse Reyes J. 

on Birdeye

6 years ago

thanks 

TRACY F. 

on Birdeye

6 years ago

I do understand that this was most likely because of everyone being at home and communication systems breaking down, but it took 3 attempts at signing closing documents because it was wrong in different ways every time. Eventually, 3 months later we got it done. I'm happy now :) I tried to say everything that happened, but they only allowed 500 characters. All in all Pennymac is a great mortgage co. I would recommend and use them again. 

Gerald Ristow I. 

on Birdeye

6 years ago

Better communication, knowing what was needed ahead of time instead of last minute, and not having to resend documents multiple times because Vonnye couldn't keep track of them. We would ask questions about what we needed, and she would tell one thing and then we would find out later that we really needed to have that document. It would have been much easier to have been told to have everything ahead of time. Even our realtor had problems with not getting any communication back from Vonnye. 

Elizabeth H. 

on Birdeye

6 years ago

Everything was simple from start to finish. Any questions I had were answered and I was not made to feel stupid for asking them. It went great! 

KARL P. 

on Birdeye

6 years ago

Toward the end of closing I believe we were loosing communication with each other and it could possibly have been me being nervous but I would ask a question and call and still wouldn’t get a redoing for days . An the process was started about the beginning of April so 3 months . Most of this could also be due to everyone teleworking BUT I am not upset and know this process is new to everyone and would still recommend PennyMac to any of my friends 

Elyse B. 

on Birdeye

6 years ago

This is our third, and most likely last, mortgage with PennyMac. We had a 50 day escrow that took until the very last second to be completed. Our escrow closed a day late. We were asked repeatedly for documents that had been sent weeks prior. We had to call every single day with only occasion return calls. It was extremely stressful at the end due to the fact that the documents were received so last minute. The title company received documents the morning of closure and had to rush for signing.