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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Website for uploading docs not user friendly. Asked for information we did not need to submit. Was told incorrect amount to bring to closing. Amount was actually under $1500. I was given a number over $1500 and had to make a unnecessary trip to the bank for a check when I could have used a personal check. Made more difficult at this time with drive-thru access only at the bank. Closer took a 10 minute personal call in the middle of presenting our documents for signing. Overall, good service.
My loan officer Xaver Johnson made a mistake during our original closing on June 22 which caused a problem with payoff with my prior loan with PennyMac. After closing, I was told not to pay July or August and the new loans payments would begin in September. I was not notified of PennyMac’s mistake and was late on July’s payment for the first time in my life. The loan officer made several more mistakes and messed up my finances. I refused to pay the late payments and the experience was awful.
Our loan processor was horrible! She did not communicate accurate information at any point. She sent an email stating the wrong status and that the closing would take place within the next week. She did not fix this error and it took several days of calls to clarify on our part. She always used the wrong name. She even provided the wrong closing date.Then, at 8:30 am in morning, told us she would call the title company to get someone out that day and would call us back. She never called back.
communication
The process was horrendous. The entire process took approximately 4 months. At points, I was telling folks how to do their job (i.e. you do not need a subordination form if you are paying off a HELOC). That simple premises delayed my loan for at least 2 weeks. I didn't speak to my loan processing individual once throughout the process. However, I do believe she was brought in midway through the process as the original loan processor went MIA.
Great customer service.. answered all my questions..
I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all.
Easiest loan refinance I have ever dealt with. PennyMac has been amazing from start to finish.
Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.