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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Painless and professional service!
Website for uploading docs not user friendly. Asked for information we did not need to submit. Was told incorrect amount to bring to closing. Amount was actually under $1500. I was given a number over $1500 and had to make a unnecessary trip to the bank for a check when I could have used a personal check. Made more difficult at this time with drive-thru access only at the bank. Closer took a 10 minute personal call in the middle of presenting our documents for signing. Overall, good service.
Great customer service.. answered all my questions..
I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all.
Easiest loan refinance I have ever dealt with. PennyMac has been amazing from start to finish.
Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone.
It was hard to get anyone on the phone for questions that I had and my loan coordinator went on vacation for a week, I called with no response so I started moving forward with another company until one odd day I received a call. Almost lost my business. I understand it was busy for you guys
All good
The rate was locked for 2 mo & we were told we'd close prior to that date. They missed that date by 3 wks. The lock exp on the 8th. They sent the estimated closing disclosures on the 11th, saying we'd close the 16th, but didn't adjust it for the payment that was made on the 10th. Then we were notified by the notary 15 min before the appt that escrow didn't have the subordination & we couldn't close. I had to ask for the revised disclosures the night before final close on the 25th.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.