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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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great people made this transaction easy
My loan agent was not accurate in amount of money needed at closing. It was supposed to be zero dollars but turned out to be 2500 for the refi. I requested to close the application and have my appraisal transferred to another company. This seemed to never get a response from anyone. After about 5 weeks, a VP called and asked about what was going on. He then made the needed adjustments to keep my business at Penny Mac. I am grateful for him, but I was on my way out to another lender.
On a Tuesday, Aida reached out to schedule closing; i told her i didn't know where i would be, so i would have to tell her on Friday. She called and emailed each day for the next 3 days, and i told her each time i didn't know where I would be located until friday. She then proceeded to close my loan on that Friday; RIDICULOUS!!!! Either she is incompetent, or your processes need to be changed/updated!!!
The overall experience was smooth and great! The only problem was with the closing process, even though I signed the paperwork on the assigned day it took more than two weeks to close. The reason I was given was that I had not signed my closing documents when in fact I had.
Very helpful members, easy to contact directly when we had questions. Timely and accurate
Great job
The process was thorough and very quick.
Up until the day prior to closing everything with PennyMac went smooth and as planned. The day prior to closing, i received the estimated closing costs which was 6K less than what i was previously notified about from my loan officer. I completed the wire and at 9PM, 12 hours before my settlement, I received a call stating that PennyMac was wrong and that I needed to come forth with 6K more. Needless to say, I was very frustrated with this process. It caused a lot of unneeded stress.
The whole process was very simple.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.