PENNYMAC

Michael S. 

on Birdeye

5 years ago

The final interest rate was actually lower than the first rate given so that was very good and everything throughout the process went very well. i have already recommended PennyMac to a friend. 

Christina G. 

on Birdeye

5 years ago

communication 

BENITO V. 

on Birdeye

5 years ago

Great customer service.. answered all my questions.. 

Kim R. 

on Birdeye

5 years ago

Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone. 

JEFFREY M. 

on Birdeye

5 years ago

All good 

Nicole M. 

on Birdeye

5 years ago

The rate was locked for 2 mo & we were told we'd close prior to that date. They missed that date by 3 wks. The lock exp on the 8th. They sent the estimated closing disclosures on the 11th, saying we'd close the 16th, but didn't adjust it for the payment that was made on the 10th. Then we were notified by the notary 15 min before the appt that escrow didn't have the subordination & we couldn't close. I had to ask for the revised disclosures the night before final close on the 25th. 

ALEX L. 

on Birdeye

5 years ago

Jordan has been great but the entire process of my loan has had ssues my closing was messed up several times and now my bill is still messed up; Jordan is working at this moment to fix the issue. 

PHYLLIS M. 

on Birdeye

5 years ago

She was well informed and explained the documents clearly. She was very nice and a pleasure to do business with. By the way, the Notary, Deborah did very well too. 

THOMAS L. 

on Birdeye

5 years ago

Elizabeth was professional, compadent, and patient. We appreciate her great personality and polite interactions very much.