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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Communication was awful and a plethora of mistakes were made that led to my closing being delayed and costing me significant money, time and adding a massive amount of stress. In the 10 home purchases I have made, this was by far the worst.
The final interest rate was actually lower than the first rate given so that was very good and everything throughout the process went very well. i have already recommended PennyMac to a friend.
The overall process was good but the process of removing the forebearance was very frustrating. With a click on the mouse I was immediately enrolled with no questions asked an no information to explain in details regarding questions I had. However I had to take on the responsibility of calling customer service 5 times I've 2 weeks to get the forebearance removed even though my payments were current. this process needs work.
Great customer service.. answered all my questions..
I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all.
Easiest loan refinance I have ever dealt with. PennyMac has been amazing from start to finish.
Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone.
She was well informed and explained the documents clearly. She was very nice and a pleasure to do business with. By the way, the Notary, Deborah did very well too.
Elizabeth was professional, compadent, and patient. We appreciate her great personality and polite interactions very much.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.