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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Communication was awful and a plethora of mistakes were made that led to my closing being delayed and costing me significant money, time and adding a massive amount of stress. In the 10 home purchases I have made, this was by far the worst.
The final interest rate was actually lower than the first rate given so that was very good and everything throughout the process went very well. i have already recommended PennyMac to a friend.
The overall process was good but the process of removing the forebearance was very frustrating. With a click on the mouse I was immediately enrolled with no questions asked an no information to explain in details regarding questions I had. However I had to take on the responsibility of calling customer service 5 times I've 2 weeks to get the forebearance removed even though my payments were current. this process needs work.
It was hard to get anyone on the phone for questions that I had and my loan coordinator went on vacation for a week, I called with no response so I started moving forward with another company until one odd day I received a call. Almost lost my business. I understand it was busy for you guys
All good
The rate was locked for 2 mo & we were told we'd close prior to that date. They missed that date by 3 wks. The lock exp on the 8th. They sent the estimated closing disclosures on the 11th, saying we'd close the 16th, but didn't adjust it for the payment that was made on the 10th. Then we were notified by the notary 15 min before the appt that escrow didn't have the subordination & we couldn't close. I had to ask for the revised disclosures the night before final close on the 25th.
This was suppose to be a streamlined VA refinance. But it took over two months! Plus we kept getting email telling us they needed more documents but none were listed. When calling to see why we would get this requests when we were told documentation were not needed, we were told oh it was internal. It was just a mess!
Jordan has been great but the entire process of my loan has had ssues my closing was messed up several times and now my bill is still messed up; Jordan is working at this moment to fix the issue.
Very friendly service from the loan officer and title company. Closed sooner than anticipated, even with the inconvenience of the virus, service was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.