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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tameka was wonderful. She always took the time to explain every detail to me and was very knowledgeable. She always had the answer to my questions. Most importantly, she was very patient with me when I didn't understand something. She was a joy to work with. I would recommend her to everyone!
Awesome service!
The overall process was good but the process of removing the forebearance was very frustrating. With a click on the mouse I was immediately enrolled with no questions asked an no information to explain in details regarding questions I had. However I had to take on the responsibility of calling customer service 5 times I've 2 weeks to get the forebearance removed even though my payments were current. this process needs work.
The process was horrendous. The entire process took approximately 4 months. At points, I was telling folks how to do their job (i.e. you do not need a subordination form if you are paying off a HELOC). That simple premises delayed my loan for at least 2 weeks. I didn't speak to my loan processing individual once throughout the process. However, I do believe she was brought in midway through the process as the original loan processor went MIA.
Loan was an easy one from start to finish. Only hiccup was closing documents were delayed getting to the title company almost delaying closing.
Easiest loan refinance I have ever dealt with. PennyMac has been amazing from start to finish.
It was hard to get anyone on the phone for questions that I had and my loan coordinator went on vacation for a week, I called with no response so I started moving forward with another company until one odd day I received a call. Almost lost my business. I understand it was busy for you guys
This was suppose to be a streamlined VA refinance. But it took over two months! Plus we kept getting email telling us they needed more documents but none were listed. When calling to see why we would get this requests when we were told documentation were not needed, we were told oh it was internal. It was just a mess!
Very friendly service from the loan officer and title company. Closed sooner than anticipated, even with the inconvenience of the virus, service was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.