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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Tool isn't intuitive. Updated CD wasn't delivered by the day of closing. The legal person brought the CD with her for mr to review.
Professional and personal attention for my loan process.
The communication on Blen’s part was very poor. I received a closing disclosure on the 24th indicating a closing date of 7/1/20. The closing was always scheduled for 6/26 and unbeknownst to me it gets changed without even notification to me. If it wasn’t for the efforts of Kristen Griffin and Teresa Henry my closing would not have happened on the 26th which would have created a huge financial impacts for myself and the sellers. Kristen did a fantastic job!
The entire process was relatively quick and easy. Dates and numbers given at the beginning remained accurate through the process. PennyMac seemed to keep document requests to a minimum. We had zero problems with the refinance. The in-person closing occurred at our house and took less than an hour to complete.
had to sign documents to close 4 times
.
Employees were accommodating
Better communication and return calls/emails. I spoke to at least 8 agents when I called in for help. I only spoke with Maranda and that was just before my closing. Also, I felt PennyMac did not take my protest that my appraisal was incorrect. There was a photo included in the appraisal and was not of my home. I reported that on 10 June. No one followed up to correct it. That almost caused the closing date to push into July. The agents stated to me “ that will not impact the appraisal value”.
The experience was simple and easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.