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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Tool isn't intuitive. Updated CD wasn't delivered by the day of closing. The legal person brought the CD with her for mr to review.
I had a great experience and would definately recommend Pennymac and their to team to anyone
We had to call several times to get clarity on where we were in the process. A weekly phone update and/or email would have been helpful. We had never done a refinance beforehand. We specifically asked about whether we had to make a June mortgage payment or not. I had to call to ask. I was originally told “no,” then we received a late payment penalty. We had to email a few times to confirm that we were okay on not paying until August.
It was a relatively simple and straightforward process.
Great service, closed within three weeks of the application! Exceeded my expectations!
We weren't advised of our closing date until i sent an email requesting it. We were sent emails requesting bank statements for the current month, and we were told one amount we would be paying at closing during the initial application, then a week or so before closing we received a phone call and that person said we would be receiving money back, and then when the person who did our closing arrived at our home, she told us we needed to give her a check for $2.10! Then we received a check for $2.
no communication! I had to call daily to get the process moving forward and had to enlist the help of a manager. Never heard from Jacob Rogers.
No surprises
Jacob and the team were a pleasure and able to answer all questions promptly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.