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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Thank you for a great experience
Process needs to be reviewed.
Better communication and follow-up.
Thank you very much
Great service! I received status of my loan frequently and didn’t have to call for an update.
I submitted several copies of the same documents and kept receiving requests for those documents. Underwriter and closing was just an awful experience, I'm sure there is an entire write up of that.
No communication. Impossible to get in contact. Rude, uncaring and unhelpful loan processor. I didn’t receive some of the documents that were required to be sent to me. The list goes on...
The beginning process went very well, until closing when documents didn’t match up with what was agreed and virtual signed for and 3 days later I still haven’t heard from anyone.
The closing process slowed way down towards the end and the communication was hit and miss. I realized covid probably had something to do with the slowdown however documents that were requested at the last minute should have been requested weeks in advance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.