This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Pennymac did not communicate very often. When they did, they said everything was on track. Pennymac did not indicate there were issues until a week after the loan was supposed to close. I felt there was a disconnect through the entire process.
Process needs to be reviewed.
We never really felt lost through the process. My husband was at work for 4 weeks during the process, and Robert made sure that I was able to handle the process in his absence. Once my husband returned from work, he was able to handle the closure. These are difficult times; thanks for making this easier!
The closing process slowed way down towards the end and the communication was hit and miss. I realized covid probably had something to do with the slowdown however documents that were requested at the last minute should have been requested weeks in advance.
Xavier was very professional and a pleasure to work with! He kept us informed either by phone or email quite frequently! Thank you Xavier for making our refinancing go smoothly! God bless you!
Despite the complications of buying a home during the Coronavirus pandemic, the Pennymac team was supportive, understanding, and available when I needed assistance.
More communication, professionalism, responsibility, etc......Horrible experience, very disappointed.
Refinancing with PennyMac was a great experience. We had our closing within a month. It was the fastest closing we’ve ever experienced. I would welcome anyone to use PennyMac for your mortgage needs. Thank you PennyMac for all you did to help us close in a timely manner!
Great service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.