This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Thank you for a great experience
Overall great experience
Process needs to be reviewed.
We never really felt lost through the process. My husband was at work for 4 weeks during the process, and Robert made sure that I was able to handle the process in his absence. Once my husband returned from work, he was able to handle the closure. These are difficult times; thanks for making this easier!
The closing process slowed way down towards the end and the communication was hit and miss. I realized covid probably had something to do with the slowdown however documents that were requested at the last minute should have been requested weeks in advance.
Being an existing customer, I didn’t expect the closing to take over 2 months. I had to provide repeat documents due to the time it took.
-
We were able to close on the home which was the ultimate goal. There were some delays however when it came to closing. The original closing date was June 2nd 2020 and closing happened on June 19th 2020. The delay was caused by issues on the termite report. Being a VA loan, I am sure the delays were caused on the VA's end. The Covid situation probably did not help either. I feel like Kristen did what she could to still make everything happen. We closed eventually so all is good.
Great experience, easy closing. Everything went well. Matt was wonderful, explained everything. Miranda was clear and always responded to questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.