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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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This company needs to work on communication! Our closing date was a full MONTH AND A HALF after the initial closing date we were told. Every time I emailed my “PennyMac team” to get more information, I never received an email response or phone call in return. When our closing date finally did come around, they no-call, no-showed us for signing, for which my spouse and I had taken off work. Most unprofessional company I’ve ever dealt with. If I could back, I would never use PennyMac again.
It took 7 closing appointments to finally close. We even signed all papers on the 6th attempt only to be told later that the papers were wrong and we had to do it all over again. Over all we had closing appointments for a month. And several times were no show at all or were canceled we something wasn’t done with the paperwork or employment checks.
Would have liked to have been told that everything was approved and how much was needed to close. Received call from title company saying they had all closing documents and was ready to close that day however we had no idea what to bring to closing. We were left to.scramble to get amount and get to bank for cashier's check and amount was still not correct.
Great customer service!
Great experience. Everyone was very helpful. I would recommend them.
The communication could of been better through out the process. After I talked to Abdul we never heard back from Penny MAC until Miranda reached out at the end of the process. We were told by Abdul the process would take 30-45 days, the process took over 2 months. I called Penny MAC multiple times to get status updates and twice I was told the process was pending because further documentation was needed. Not once did I receive a call or email to let me know this was the case. V
Na
The “Mac team” is a joke I Would call for information and speak to someone new every time, they would tell me they will message my loan officer and no one ever gets back to me. This was a reoccurring ordeal I experienced. It was nearly impossible to get in contact with The people assigned to me. I sent many email that were never responded to. I left many unanswered voicemails. Towards the end I found myself having to be called daily just to speak with some one who could tell me what was going on
several issues. none of my request for preview of documents were honored. the fees were too high. I had to request explanation of fees several times before the action was communicated. my email responses were not made in a timely manor. the closing cost on a $248k refinance I feel were too high. and the list goes on............
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.