This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Elizabeth was super nice, professional, easy to understand, and very knowledgeable and clear of what was required of us, the customer. She was awesome!
This company needs to work on communication! Our closing date was a full MONTH AND A HALF after the initial closing date we were told. Every time I emailed my “PennyMac team” to get more information, I never received an email response or phone call in return. When our closing date finally did come around, they no-call, no-showed us for signing, for which my spouse and I had taken off work. Most unprofessional company I’ve ever dealt with. If I could back, I would never use PennyMac again.
It took 7 closing appointments to finally close. We even signed all papers on the 6th attempt only to be told later that the papers were wrong and we had to do it all over again. Over all we had closing appointments for a month. And several times were no show at all or were canceled we something wasn’t done with the paperwork or employment checks.
Great customer service!
several issues. none of my request for preview of documents were honored. the fees were too high. I had to request explanation of fees several times before the action was communicated. my email responses were not made in a timely manor. the closing cost on a $248k refinance I feel were too high. and the list goes on............
Nice experience.
Got her done
experience was fast and simple. easiest refi I have done. was kept well informed of what was going on and the timeline of what to expect, Very happy with the experience
No thx
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.